Frequently asked questions
Questions we frequently get asked
When will we receive our quote?
We aim to give you a same day quote. If you request a same day quote we will guarantee your quote is with you the same day. In some cases where there are technical elements of your renovation such as plumbing, electrical or physical construction of a building that requires more investigation we may take a few extra days.
How long will my renovations take?
Gold Star bathrooms pride ourselves on delivering high quality bathrooms on time and to your specification. The average bathroom renovation with good access usually takes 12-15 working days. For bigger bathrooms and multiple room renovations we allow longer and up-to 20-25 working days. After our final check measure is complete we can give you the exact start and completion dates.
What area in Brisbane & Gold Coat do you work?
Gold Star Bathrooms are based in Brisbane & Gold Coast areas. While we are expanding we currently develop all metro areas in the region. Please contact our team to discuss your location. For areas outside our development zones we offer a digital quote by supplying us with floor plans and building specs.
What is included in the Quote?
We offer a very detailed and comprehensive quote. We will discuss the layout and floor plans and also help make recommendations. Good Star Bathrooms is a complete end to end bathroom renovation service, meaning our quote is fully inclusive for the entire work required.
What is the process when I receive my quote?
We offer a complete end to end renovation service as a one stop shop.
- Initial site visit – we will analyse and evaluate the size of the job, provide recommendations and discuss what your renovation requirements.
- Receive your detailed Quote
- Set Start Date & Check Measure
- Visit our suppliers showroom and see the extensive range of tiles, baths, basins and toilets, tapware and accessories on display
- Renovation starts – We will organise the time/days with you and our team
- Hand over – We will come to the site for final inspection and get the project signed off.
Do you offer a warranty on your renovation projects?
Yes, we offer up to 10 years warranty on all our workmanship* (which is more than most renovation companies in Brisbane). We keep on file manufacture/supplier warranties for fixture and fittings. These are also available on manufacture/supplier web sites.
Products/Materials supplied by the client are not covered under this warranty. Additionally, products/materials installed or works carried out by a person not appointed by us voids this warranty and the client is held responsible for any further damage that results from the delay in notification.
*Replacement of cracked tiles & cracked grout lines is limited to three months from renovations completion and is not included in the 10-year workmanship warranty. This three-month period is to allow for stress cracks only, as other factors as the age of the house and surrounding movements may cause tiles & grout to crack.
Who is my main point of contact throughout the duration of the project?
Gold Star Bathrooms pride themselves on being clear and precise with communication. During the project your Project Manager will be the main person you will talk to. However, you may also contact the sales team or Director who will pass any information back to the Project Manager. It's important we have a direct line of communication to avoid any confusion and ensure the project meets our standards and your expectations.
How long has Gold Star Bathrooms been operating for?
Since 2005, our Director Shannon has been renovating bathrooms, starting small and growing into the full blown end to end renovation team you see before you. Our success has been built on the back of great workmanship and great customer service. Check out our customer reviews here.
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What Our Customers Say
Providing exceptional service and renovations to a high standard